Frequently Asked Questions
What happens if I am not at home when my order arrives?
If you are not likely to be home to receive the delivery, please give special delivery instructions telling us where you want your delivery to be left.
How is the seafood packaged and stored during delivery?
Your seafood is packed in a polystyrene box. The fish is surrounded with chilled gel packs to keep it cool and in perfect condition.
Who is the delivery courier?
We use an overnight courier company that delivers all our seafood to major cities and remote areas across England, Scotland and Wales; they're called APC.
We are available by telephone Monday 5am to 10am, Tuesday to Friday 4am to 11.30am and on Saturdays from 4am to 10.30am
Email - firstname.lastname@example.org
Telephone - 020 7481 2177
Q7 Billingsgate Market
Terms & Conditions
By placing an order you are agreeing to these terms and conditions. Please read them carefully. Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old.
Your Statutory Rights
The contents of our terms and conditions detailed below do not affect your statutory rights in any way.
We reserve the right to change any of the contents of any part of this site, including these terms and conditions, at any time and without notice.
We dispatch to most parts of the UK. In some postal areas of Scotland there is no "guaranteed next day" delivery service.
We make every effort to ensure that the prices within our website are correct. You are advised to check the prices of our seafood on this website before placing an order.
We will debit your credit/charge card prior to dispatch. We will require the postal code of where the credit/debit card is registered. Should we not be able to collect payment for reasons outside of our control, we will not dispatch your order.
Should this happen we will make every effort to contact you and advise you, however we accept no liability for any loss incurred due to the delay in dispatching your order
Orders are dispatched for "next day delivery". Normally your order will reach you before 4pm on the day following dispatch.
Accuracy of delivery details
You are responsible for giving us a full and correct address for all deliveries, including but not limited to the postcode. If our carriers are unable to deliver any order due to any error in the address, you will be charged for the order in full. Should you ask for your order to be left in a specific place (for example a garden shed or in your porch) and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk, we accept no liability for its loss or damage.
We aim to supply fish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. Please note that some fish contain bones, no liability will be accepted by the company for any injury or loss as a result of these items.
Cancellation of orders
You may cancel your order at any time up to the 9am on the day of dispatch. Any fish that has been sourced specially for you (by prior agreement) will be charged for in full. If we are subsequently able to sell all or part of those items sourced specially we undertake to credit you in full for the value of those items.
We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.
You may call us on 020 7481 2177 Monday 5am to 12 noon Tuesday to Friday 5am to 1.30pm or Saturday 5am to 10.30am. Alternatively you may email us at email@example.com
We sincerely hope that you never have cause to complain about our service or products. Please telephone us on 020 7481 2177 and we will do our best to resolve any issues that you may have.